The Telephone Consumer Protection Act (TCPA) is one of the most important regulations for businesses that use calls or text messages for marketing and electronic communications with clients. Non-compliance can lead to hefty fines and lawsuits. At AORforms, we’ve introduced new features to help you stay compliant effortlessly—especially when it comes to sending messages during allowable hours. This tutorial shows how to override the default restricted settings to allow sending SMS messages outside of business hours using AORforms when YOUR business needs flexibility.

Business Hour Restrictions automatically prevent sending messages outside 8:00 AM – 8:00 PM and on weekends based on the recipient’s local time. These restrictions will apply when sending a form via SMS or both by SMS and Email.

If you have chosen to send a form to the recipient outside of business hours in their time zone, you will be prompted to reschedule sending.

You will be presented with a recommended alternate sending time which will be scheduled for the next business hour. Click Accept Reschedule to confirm the new SMS sending time.

Or click "Pick Custom Time" to schedule when the SMS should be sent.

Or click Override & Send anyway to send the SMS immediately even though you will be sending outside of TCPA restricted business hours.

When you choose to Accept Reschedule the message will be scheduled to send at the next business hour.

In your list of Forms Sent, the SMS message will have a status of "Scheduled

To view when the message is scheduled to send, click on the eyeball icon.

The Form Sent Details will show the date and time that the message is scheduled to send.

Instead of sending at the recommended scheduled time of the next business hour, you can choose another date and time within business hours. Click "Pick Custom Time"

Click Later and choose the specific date and time for sending the SMS.

Once again, the message status will show Scheduled in your Forms Sent list.

Click Override & Send Anyway if you have permission from the recipient to send them a message outside of business hours.

For businesses that need to reach customers during weekends for critical updates, you can Allow Sending SMS and Voice Consent Calls on Weekends. Click My Profile to access your user settings and preferences.

Click Edit Preferences to modify your SMS sending and notification settings.

Click here to open the detailed preference settings for SMS overrides.

Click Save Changes to apply and save your updated SMS override preferences. These features reduce risk, protect your reputation, and help you avoid costly penalties. Plus, they show your customers that you respect their time and privacy.

You have successfully configured SMS sending to override business hour restrictions by scheduling messages, confirming consent, and enabling override settings. This ensures your SMS messages are sent according to your specified preferences regardless of business hours. Remember, TCPA compliance isn’t optional—it’s essential. With AORforms’ new scheduling safeguards and override flexibility, you can focus on growing YOUR business while we offer tools to help YOU stay compliant.

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